Apple phone app deducted thousands of yuan in automatic fees for five years without use, official response given.

Official response after Apple phone app charges thousands of yuan in automatic fees for five years without being used.

[Mobile China News] On November 22, Mobile China noticed that according to the information from “Phoenix Finance”, Ms. Li, a resident of Jinan, discovered that she had been paying subscription fees for the Videoleap software in the Apple App Store, accumulating a total deduction of over a thousand yuan over a period of five years. Ms. Li stated that during the automatic deduction period, the software never sent any significant information reminding her of the deduction, and the software has long been uninstalled. In response to Ms. Li’s refund request, Apple customer service stated that they only support refunding fees from the date of application initiation until the end of the current year.

This incident has raised questions and complaints from consumers about Apple’s fee deduction policy. It is reported that on the Heimao Complaint Platform, there have been over 5,000 complaints regarding “Apple automatic deductions”. Many consumers have reported that they did not agree to Apple’s automatic deduction, yet the fees have been continuously deducted.

As a globally renowned technology company, Apple has always won the trust of consumers with its excellent user experience. However, this incident has significantly reduced consumers’ trust in Apple. Some netizens expressed their hope that Apple can improve its fee deduction policy to ensure that consumers’ rights and interests are fully protected.

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Apple mobile app automatically deducts thousands of yuan in fees in five years: Official customer service response

This incident also reminds us, as consumers, that we need to enhance our self-protection awareness, regularly check our bank accounts and deduction records, and promptly discover and prevent unauthorized deduction activities. At the same time, we can also reflect on issues to Apple through complaint channels and demand improvements in fee deduction policies and service quality.

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