The first Huawei flagship service store in South China is open for business. Setting a new standard in high-end, professional, and warm customer service.

Huawei's first flagship service store in South China sets new standards in high-end, professional, and welcoming customer service.

【PhoneAuto News】 Huawei Customer Service Center (Guangzhou Gaozhi Building) officially opened on December 2nd at the 3rd floor of Gaozhi Building, No. 120, Huangpu Avenue, Tianhe District, Guangzhou. The service center is the flagship store of the service in the South China region, introducing cutting-edge technology robot assistants, leading full-scene product experiences, with comfortable and cozy leisure environment and warm and considerate service, and also provides a one-stop solution “general practitioner”.

The appearance design of Huawei Customer Service Center is stylish, simple, and warm and elegant, with a transparent and wide glass exterior wall. The interior space is divided into two parts: the repair service area and the leisure experience area, with a total area of 560 square meters. The repair service area is equipped with face-to-face repair tables, where engineers repair in front of consumers, ensuring transparent repair throughout the process, allowing consumers to understand the details of the entire repair process, increasing trust and satisfaction.

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The leisure experience area is equipped with a rich product experience area and an immersive scene experience, displaying Huawei’s powerful ecosystem of “1+8+N”. In addition, the high-quality self-service water bar also provides consumers with extra convenience. While enjoying the convenience and fun brought by Huawei’s technology, consumers can also experience Huawei’s high-end, professional, and warm services.

The intelligentization is a major feature of Huawei Customer Service Center. The introduction of intelligent spare parts cabinets and repair robots has improved service efficiency. The spare parts cabinet can record and remind the storage location of each spare part, while the robot replaces the engineer to complete tedious tasks such as finding, collecting, and registering spare parts, reducing repair time and providing consumers with faster and higher-quality repair experience.

Huawei Customer Service Center also breaks the professional barriers between receptionists and repair engineers, cultivating “general practitioners” with various abilities such as reception, acceptance, consultation, and repair to ensure that consumers can receive comprehensive services. Repair engineers not only have repair skills, but also pay attention to providing warm and considerate service to users.

In addition to the above service features, Huawei Customer Service Center also provides a wide range of service activities and benefits for consumers, allowing them to experience more considerate service. The establishment of the VIP waiting area also provides consumers with superior and comfortable treatment.

The opening of Huawei Customer Service Center (Guangzhou Gaozhi Building) will further strengthen the connection between Huawei and consumers, establishing a closer relationship. Whether it’s repair needs or product experiences, consumers can find solutions that meet their needs at Huawei Customer Service Center. In the future, Huawei will continue to explore more innovative service methods and technologies to provide consumers with more convenient, efficient, and considerate service.

The opening of Huawei Customer Service Center (Guangzhou Gaozhi Building) is not only an important milestone for Huawei in customer service, but also an active contribution by Huawei to improving the overall industry service standards. With the continuous expansion and improvement of Huawei Customer Service Center, we can expect more Huawei service flagship stores to open nationwide, providing consumers with a better service experience.

At the same time, it will bring more convenient and high-quality repair service experience for Huawei users. Whether it’s face-to-face repairs, intelligent robot assistants, or one-stop solutions from general practitioners, Huawei is committed to providing consumers with the best quality service. With the continuous development of Huawei Customer Service Center, it is believed that Huawei will set new benchmarks in the field of customer service and establish higher service standards for the entire industry.

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