Mate 60 series hot sale, Huawei creates a service closed loop with high-end professionalism and warmth

Huawei's Mate 60 series is now on hot sale, creating a closed loop service with high professionalism and warmth

【Phoneauto】In recent days, Huawei has gained unprecedented popularity with a series of new products such as Mate 60 series, Mate X5, FreeBuds Pro 3, WATCH GT 4, etc. With the launch of the Pioneer Plan, the Mate 60 series has once again sparked a new wave of excitement. For Huawei, the strong comeback of the Mate 60 series has rekindled the glory of its smartphone business. For the industry, the Mate 60 series has also revitalized the industry, bringing the strongest voice of domestic brands to the high-end market.

If the hot sales of the Huawei Mate 60 series test Huawei’s product design and supply chain capabilities, then the service behind the hot sales is a link between the Huawei brand and consumers. Hot sales are just the beginning, and consumers’ long years of use after receiving the product are the ultimate test of Huawei’s service. Regardless of any brand, service is the key to creating brand value, and Huawei is also using “high-end, professional, and warm” service to create a closed loop of services for consumers, making every service a warm memory for consumers.

Service, sometimes intangible, but sometimes visible, tangible, and perceptible. Especially when Huawei’s terminal product shipments reach billions, forming an ecosystem consisting of 1+8+N, including smartphones, PCs, tablets, smart screens, smartwatches, etc., Huawei’s service becomes the cornerstone supporting this huge business volume.

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Currently, Huawei has over 2,100 offline service stores, 15,000 engineers, and a 7×24-hour service hotline. Consumers can also use various channels such as My Huawei App, Huawei Consumer Business Service Official Website, Huawei Terminal Customer Service WeChat Mini Program for self-service. It is reported that Huawei’s offline service network has covered 99% of prefecture-level cities and 92% of counties in the country, and nearly 700 counties can find Huawei service stores.

Moreover, for the elderly, Huawei Services also provides more care. They have developed special courses for the elderly, and their stores help them master device usage skills. They even give out a “Guide to Using Mobile Phones for Parents” as a gift. For elderly people whose children are not often around, Huawei Services plays the role of a child, providing more convenience for the elderly. For elderly users, Huawei encourages them to come directly to their stores to solve problems such as junk advertisements and memory-consuming apps. The staff will teach them how to clear junk advertisements and memory-consuming apps, and also give them advice on how to better protect their personal privacy and security. All of these are essential aspects of Huawei Services.

It is precisely because of Huawei Services’ meticulousness that many consumers give plaques, calligraphy, and other gifts to the staff. Online service personnel also receive thank-you letters and plaques from consumers. The future development direction and prospects of Huawei Services are still centered around consumers, continuously providing high-end, professional, and warm services, turning each service into a warm memory for consumers.

With the expansion of Huawei Services nationwide, the user base they serve has become increasingly large. However, if you are attentive enough, you will discover many details in Huawei Services. It is precisely these details that connect consumers to the warmest side.

For example, starting from the moment you enter the store, the store staff has already begun to provide “four ones” service, which includes a greeting, a smile, a cup of warm water, and a farewell. They aim to proactively welcome consumers when they enter the store and actively bid farewell when they leave.

In addition, purchasing Huawei products can enjoy some services that are different from other brands, such as free cleaning after repairs, meal care, privacy and security in safe mode, transparent and reassuring repairs, free charging/resting, elderly care, and some stores can also provide free printing and other special services. Huawei warms consumers with details and serves them professionally.

After years of service accumulation, Huawei has also launched many popular special service IP activities loved by consumers.

1. Chinese New Year does not close: Nearly a thousand offline service stores operate normally during Chinese New Year, and online customer service 950800 provides 7×24-hour service. Mail-in repair service continues to escort, and Huawei phones, tablets, smart screens, whole-house WiFi, and smart door locks provide professional repair and installation services;

2. Love Station: Huawei service staff has been carrying out Love Station activities for four consecutive years during the summer vacation, providing free services such as cooling, drinking water, charging, film pasting, and cleaning maintenance for outdoor workers. Out-of-warranty repairs will also receive exquisite gifts;

3. Service Day: Since 2017, Huawei has been holding service day activities, which continue to this day. On the first consecutive Friday to Sunday of each month, consumers can participate in six major benefits, including free film pasting maintenance and free labor fee for repairs, providing users with an extra guarantee for their devices;

4. Thanksgiving Feedback Season: During this period, you can enjoy discounts on some spare parts.

In addition, based on a deep understanding of consumer needs, Huawei Services has also launched special services such as fixed-price battery replacement, special offer screens, memory upgrades, free film pasting, and door-to-door service, which not only provides diverse services but also meets consumer needs. On the road of service, Huawei benefits more and more consumers through high-end, professional, and warm services.

In the past few years, the quality of Huawei’s services has never declined. Huawei services have provided a range of solutions, increasing revenue and allowing service stores to survive with quality. Now, with the return of Huawei’s mobile phone business, Huawei services are also facing new challenges – how to provide better services to users? The answer given by Huawei services is: using high-end, professional, and warm services, turning every service into a warm memory for consumers.

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