Beyond Technology and Market Those Details about Huawei Services You Don’t Know

'Unknown details about Huawei services beyond technology and market'

【Phoneauto News】Not long ago, Ms. Xiao, who lives in Wuhan, encountered a big problem – her phone fell into the water…

Electronic products and water can be said to be incompatible by nature. Although some phones are waterproof, once water enters the interior, the phone is most likely beyond repair. Nowadays, being without a phone may not render one completely helpless, but it can cause a lot of inconvenience. Ms. Xiao’s phone model is Huawei Mate 30 Pro. With a glimmer of hope, she took this water-damaged phone to a Huawei service store.

Based on the information provided by Ms. Xiao, Huawei’s after-sales technician, Yang Zhihong, clearly understood the specific situation and conducted a test on the phone. It was found that the motherboard of the phone had obvious liquid corrosion. In this situation, the phone cannot be turned on directly. Technician Yang explained the situation to Ms. Xiao. Upon hearing this, Ms. Xiao became excited and expressed that there were very important photos in the phone that she hoped to preserve. Technician Yang understood the importance of the matter and promised to make the greatest effort to repair the phone. Finally, after more than an hour of “rescue” efforts, Ms. Xiao’s Huawei Mate 30 Pro was successfully turned on. After the repair was completed, Yang Zhihong advised Ms. Xiao to back up her data in a timely manner after returning home, as the phone had already been exposed to water and there might still be risks.

• Meizu 21 series filing, expected to debut with Snapdragon 8 Gen 3 processor
• Redmi Note 13 Pro is also a competitive device? The screen uses Tianma’s new generation flexible OLED screen
• Open the box of the Apple iPhone 15 series with caution! It is very easy to drop

Thanks to the efforts of the Huawei repair engineer, Ms. Xiao successfully saved her photos. When she left the Huawei service store, she was also given a delicate gift. In the end, Huawei’s thoughtful service, the efforts and dedication of the engineer deeply touched Ms. Xiao. A few days later, she returned to the store and presented a banner to Technician Yang Zhihong as a token of gratitude, also expressing thanks to the warm-hearted service of the Huawei store staff. This incident came to a close. In fact, in the countless Huawei stores, such heartwarming stories are almost played out every day. Countless Huawei service personnel and after-sales engineers have always been making their utmost efforts to provide guarantees for hundreds of millions of Huawei smartphone users.

Today, in the mobile phone market, hundreds of thousands or even millions of smartphones are sold every day. When consumers choose products, factors such as specifications, appearance, and brand often play a role in their decision-making. However, outside of these factors, few users realize that brand service is also crucial for a smartphone. Smartphones are highly sophisticated electronic products with high repair thresholds. It is unrealistic for users to fix problems themselves, so seeking official after-sales service is the best solution. However, it is difficult to intuitively understand the quality of brand service before purchase. But precisely because of this, smartphone manufacturers who value service construction are more worthy of consumers’ trust.

Just like mentioned above, Ms. Xiao’s story proves this point. Today, Huawei has established a comprehensive and extensive service system nationwide. Its offline service network covers 99% of prefecture-level cities and 92% of counties, while online service is available 24/7. At the same time, Huawei understands very well that a large service system alone is not enough. Only by truly putting consumers at the center and deeply understanding their needs can it truly benefit hundreds of millions of Huawei users.

“Putting consumers at the center” may be easy to say, but it is not easy to truly achieve. Today, Huawei’s offline service stores ensure seamless after-sales service. They also launched the “No Closing During Spring Festival” activity during the Chinese New Year, which has been running for several years, fully guaranteeing the experience of Huawei users. They also organize the “Love Station” activity every summer, providing free services such as cooling, drinking water, charging, film application, and cleaning for outdoor workers like sanitation workers. On the first consecutive Friday to Sunday of each month, they offer free film application, maintenance without labor costs, and other benefits for consumers. They also have a “Thanksgiving Feedback Season” activity, during which some spare parts are discounted…

Among them, Huawei’s “Spring Festival does not close” service store is worth mentioning separately because I have personally experienced a similar incident. After graduating from high school, the first mobile phone I bought was Huawei’s P20 Pro, mainly because of its imaging capabilities. However, I belong to the “naked party” when it comes to using a phone, without a phone case or tempered glass film. In the end, a slip of the hand caused the phone to fall on the cement ground, and the screen immediately malfunctioned. It was quite coincidental that it happened during the Spring Festival. I thought the phone would be unusable, but after being reminded by a friend, I discovered that Huawei stores were still open during the Spring Festival, so I immediately “rushed” there with my phone. I have to say that Huawei stores provide excellent service, and the repair master is also very professional. The screen was quickly replaced, and the P20 Pro has been with me from graduation to work. Now, it is still shining and heating up in my mother’s hands.

It is worth mentioning that Huawei’s service is also very professional in unexpected situations encountered by me and Ms. Xiao. However, this is not actually the “best use” of Huawei’s service. In fact, by deeply understanding consumer needs, Huawei occasionally launches various promotional activities, saving users a lot of money.

For example, Huawei’s one-price battery replacement activity, pioneered in the industry, reduces the cost of battery replacement for consumers through Huawei’s active concessions. Currently, tens of millions of Huawei users have enjoyed benefits from this; in the special screen replacement activity launched by Huawei, Huawei repairs and tests the removed screens for secondary use, allowing consumers to have a more cost-effective and environmentally friendly choice when replacing screens, with no significant difference in actual usage experience compared to new screens; insufficient memory is a problem for many consumers. Based on understanding consumer pain points, Huawei’s service has also launched a memory upgrade activity.

Now, after the release of the Mate60 series, Huawei phones have once again become the focus of attention for countless people. However, the majority of people’s attention towards Huawei phones is concentrated on its technology and market aspects, and few people have noticed that Huawei’s service system, which has always adhered to “putting consumers at the center and continuously providing high-end, professional, and warm services,” has been silently serving numerous Huawei users. Of course, it is not just phones, Huawei services cover all-scene products that are currently loved by consumers, whether it is PCs, tablets, smart wearables, smart screens, printers, or whole-house smart products, consumers can enjoy Huawei’s high-end, professional, and warm services online and offline.

Huawei services have always insisted on “putting consumers at the center,” allowing countless Huawei users to truly feel the warmth through high-quality and practical services. Little by little, it warms the heart…

We will continue to update Phone&Auto; if you have any questions or suggestions, please contact us!