Chinese Radio and Television Network has been criticized by users for poor signal and difficult account cancellation Mobile SIM cards do not match phones

Chinese Radio and Television Network criticized for poor signal, hard account cancellation, and mismatched mobile SIM cards

【PhoneAuto News】On June 20th, according to a report by Sina Technology, many users have reported that while the signals for other telecom operators are normal, China Broadcasting Network’s mobile phone card cannot make calls or access the Internet. Some users have also found that their phones do not support Broadcasting Network’s card after receiving it. At the same time, users who want to cancel their Broadcasting Network card are not successful because the China Broadcasting Network app does not have a function to cancel the mobile phone card. To cancel the card, they must go to an offline store, but some areas do not have China Broadcasting Network offline stores at all.

China Broadcasting Network

Nowadays, the mobile phone cards of the four major telecom operators all support 5G, but it is very embarrassing that the network signal of Broadcasting Network’s card seems to have collapsed. On the China Broadcasting Network 5G forum, a Broadcasting Network user said, “I have encountered many card jams, especially indoors, and the network suddenly becomes stuck, which greatly affects its usage.” It was originally thought that Broadcasting Network users could enjoy the same quality of network services as China Mobile through the 5G joint construction and sharing cooperation signed by China Broadcasting Network and China Mobile in 2021, but it does not seem to be the case from the user experience.

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As the youngest operator in China, China Broadcasting Network has been highly anticipated. As of April this year, the number of China Broadcasting Network 5G users has reached 8.7 million. Of course, there is still a big gap with China Mobile and others. During the same period, the number of China Mobile’s 5G package users has accumulated to 699 million households, with a 5G user penetration rate of over 70%; the number of China Telecom’s 5G package users has reached 287 million households, with a 5G user penetration rate of nearly 72%; and the number of China Unicom’s 5G package users is 227 million households.

Currently, the penetration rate of 5G packages from the three major telecom operators is very high, and China Broadcasting Network is a latecomer. If it does not improve its network signals and after-sales service, it may not be able to retain these users.

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